MEET CATEKCNC

CATEKCNC
CATEKCNC
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    Shipping Policy

    Process of shipping

    Generally speaking, although international trade transportation is more complicated, there are very few things you need to worry about. The following is a general transportation process for our products.

    1. Before you place an order, in addition to the price of the product itself, our sales staff will ask about the details of your country/region to determine the relevant tax rates, freight, transportation methods, customs declaration details, etc. Then, a more detailed cost list will be issued to you together with the machine price.

    2. After the machine is produced, we will pack the goods appropriately. We will use compliant protective foam, foam and other materials to wrap the equipment parts and components, and the CNC machine will use fumigation-free wooden boxes.

    3. After that, we will choose the corresponding transportation method, contact the international freight company directly or through a freight forwarder for transportation, and track the progress of the freight throughout the process. After the goods are shipped, we will give you a bill of lading number. You almost don’t need to know any details during this process. If you need it, we can also inform you of the specific progress of the freight in a timely manner.

    4. After the goods arrive at the port, you can pick up the goods yourself with the bill of lading number. If you find it troublesome, we can also deliver it directly to your door through a freight forwarder.

    Mode of shipping

    The choice of transportation method and freight company is more complicated. We will choose sea transportation (conventional, cheap and safe), air transportation, land transportation or combined transportation according to the size, weight and urgency of the product. Some freight companies have strict restrictions on electromagnetic and packaging materials, and we will also consider these factors comprehensively.

    The freight companies we often use include DHL, UPS, FedEx, EMS, etc. These are large and authoritative freight companies that guarantee the safety of cargo transportation.

    Cost of shipping

    There are many costs incurred during the entire shipping process, which need to be borne by the buyer. We are obliged to inform you of these costs and will try our best to save you money.

    It should be noted that due to various uncertain factors (actual weight deviation of the machine, container filling status, freight company policy adjustment, etc.), during actual shipment, we may not be able to fully guarantee the quotation for the transportation process sent to you at the time of actual shipment. We reserve the right to adjust the quotation.

    The following are possible charges, which may vary depending on the shipping method.

    • Ocean freight/air freight/railway freight

    • Port Fees

    • Customs clearance fee

    • Insurance

    • Fuel surcharge

    • Destination Charges

    Cargo safety

    Generally speaking, international trade freight will purchase insurance to deal with the damage of goods caused by force majeure or human accidents during transportation. We will purchase these insurances for the goods based on comprehensive transportation costs and transportation safety considerations. In addition, CATEKCNC promises that if the goods are damaged during transportation (except for damage caused by the customer's own transportation), CATEKCNC will be responsible for it.

    Shipper's Obligations

    • The entire cargo transportation plan is arranged by the shipper, who is obliged to ensure the safe arrival of the cargo at the port. The losses incurred during transportation shall be borne by the shipper.

    • The shipper has the right to adjust the freight-related charges in the quotation before the goods are shipped.

    • The shipper is obliged to inform the consignee of the cost details of the entire transportation process and guarantee not to maliciously charge the consignee any unnecessary fees.

    • The shipper needs to comply with the import and export policies of the customs of both parties, and any disputes arising therefrom shall be borne by the shipper.

    Consignee's Obligations

    Although we strive to minimize the involvement of customers in the entire tedious transportation process, some processes require customers to operate with caution.

    • The consignee is obliged to inform the consignor of the complete and correct delivery address, and inform the latter of the customs and tax policies of the country and region where the latter is located as detailed as possible. If the delivery of the goods fails or is delayed due to the former's error in informing the delivery address, the former shall bear the responsibility.

    • The consignee is obliged to inform the consignor in time when the delivery address changes, so that the consignor can make corresponding adjustments in time.

    • The consignee is obliged to check the status of the goods when the goods arrive at the port. If the consignee does not inform the consignor of the abnormal status of the goods, the default status of the goods is normal.

    • After the goods arrive at the port and the consignee has completed the inspection of the goods, if the consignee transports the goods by himself, the subsequent damage to the goods shall be borne by the consignee.

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